Royal Borough of Kingston upon Thames

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The Royal Borough of Kingston upon Thames is a borough in SouthWest London, England. The main town is Kingston upon Thames and it includes Surbiton, Chessington, Malden Rushett, New Malden, Tolworth and part of Worcester Park. It is the oldest of the four Royal Boroughs in England. The others are Kensington and Chelsea and Greenwich also in London, and Windsor and Maidenhead. The local authority is Kingston upon Thames London Borough Council.

Social Prescribing

Staywell's Community Connector service has been selected by Kingston's new Primary Care Networks to provide link worker services from September 2019.

The Community Connector team was established to trial a social prescribing approach with adults living in Kingston and was initially funded through the Kingston Coordinated Care Programme as a one-year pilot from September 2018. This work builds on 10 years of partnership working between Staywell and local GPs.

Community Connectors (link workers) help people make positive changes in their lives by linking them to volunteers, activities and voluntary/community groups.

  • Referrals to the pilot service based at Staywell can come from MDT meetings, health and social care professionals, the voluntary and community sector, and from the individual, family and carers themselves, and you should expect to hear back from the service within 5 days.
  • Introductions to the service can also be made through the Connected Kingston digital platform.   
  • A Community Connector (link worker) will then contact the person and arrange to meet with them. Having identified any areas of immediate risk, they will spend time with the person finding out what they want to achieve and then typically work with them for a number of weeks, with approximately six interactions.
  • The focus, where possible, is on self-help/support, and self-care and management, enabling people to access and use voluntary and community services and resources wherever possible, as well as maintaining the individual’s independence at home.
  • Individuals are encouraged and supported to engage with services through motivational discussions, escorting a person to a service or programme of activities, researching and introducing other community options etc.
  • Areas of support might include: information about local activities, interest groups and day centres, and arranging support for a person to become involved; talking to the person about debt, benefits and finance, and enabling them to access specialist advice and support in these areas; helping people apply for accessible transport.


Map of all the London Boroughs